Over the past year, I have been trained in User Centered Design techniques by some of the leading names in this country. It seems the whole Contextual Design process is very time consuming. I have a hard time making users visits because I do not access to a solid repertoire of customers from my work site. The application I do UX for requires lots of hardware and setup. I have received great UI feedback from trainers, but even some of their requests are hard for me to test in my current environment.

Because of the previously stated issues, and the fact that I’ve been reading up on the IXDA website, I am getting interested in Action Centered, or Behavior Centered design. This takes the User–the most inconsistent and unreliable element out of the equation. I am looking for good resources on ACD, and how I can integrate the ACD workflow and methodology into the scrum process that we are initiating at my location. I am even interested in doing maybe a hybrid of methods, because I believe it is important to know the users, and listen to their needs, it just seems like it may not be practical 100% of the time.